Frequently Asked Questions

Orders are usually processed within 1 to 3 business days after payment confirmation. Once your order ships, tracking information will be provided. During high-volume periods, processing may take slightly longer.

Yes. Many Metal2go products are sold as pre-orders. Each pre-order product includes its own estimated delivery timeframe in the product description. Customers are responsible for reviewing these dates before placing an order.

If an order contains multiple items with different availability dates, the order may be held until all items are available for shipment. We do not automatically split shipments unless otherwise agreed in advance.

If you want certain items sooner, please place separate orders for products with different delivery timeframes.

We ship using trusted carriers such as USPS and UPS. Higher-value orders may require insurance and signature confirmation for added security.

Most domestic U.S. orders arrive within 3 to 7 business days after shipment. Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier delays, and other circumstances outside our control may affect delivery times.

Customers are responsible for entering a complete and accurate shipping address at checkout. Metal2go is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete address information.

Once a package has been accepted and scanned by the shipping carrier, responsibility for delivery transfers to the carrier. If a package is lost, stolen, damaged, delayed, or marked as delivered but cannot be located, customers should contact the carrier directly to begin a claim.

Metal2go may provide reasonable assistance with carrier claims when possible.

Yes. Due to the nature of collectible copper, bullion, precious metals, limited mintages, and changing commodity markets, all sales are considered final unless otherwise stated in our policy.

No. We do not accept returns, exchanges, or refunds for buyer's remorse, change of mind, metal value changes, market price fluctuations, accidental purchases, customer ordering errors, refusal of delivery, or failure to read product descriptions.

Pre-order cancellations are not guaranteed and may be denied at Metal2go's sole discretion. Estimated release, shipping, and delivery dates are estimates only and may change due to manufacturers, mints, suppliers, distributors, customs, or transportation providers.

You must notify Metal2go within 48 hours of confirmed delivery. Claims reported after this window may be denied.

• Order number
• Description of the issue
• Clear photographs of the item
• Clear photographs of all packaging materials
• Any additional information reasonably requested

No. All claims are reviewed individually. Metal2go reserves the right to determine whether a refund, replacement, store credit, partial refund, repair, or another resolution is appropriate.

If a return is authorized, the item must be returned in its original condition with all original packaging, capsules, slabs, certificates, boxes, inserts, and accessories. Items showing damage, misuse, tampering, cleaning, modification, or alteration may be rejected.

Original shipping charges, insurance fees, signature confirmation fees, taxes, and other shipping-related charges are non-refundable unless required by law or caused by an error made by Metal2go. Customers are responsible for return shipping unless otherwise approved.

Yes. Customers agree to contact Metal2go before initiating a chargeback, payment dispute, or claim with a bank, credit card issuer, or payment processor. Metal2go reserves the right to contest chargebacks that are inaccurate, abusive, fraudulent, or made in bad faith.

Metal2go currently accepts major credit and debit cards for a fast, convenient, and secure checkout experience.

Yes. Our website uses industry-standard encryption and secure payment processing systems to help protect your payment information during checkout.

No. Metal2go does not store credit card information. Payments are processed through secure third-party payment gateways that handle your financial data safely.

At this time, only one payment method can be used per order. Checkout must be completed using a credit or debit card.

If you experience an issue during checkout, please contact our customer support team so we can help you complete your purchase as quickly as possible.