Money Back Guarantee

Money Back Guarantee
At Metal2go, your satisfaction is our top priority. We understand the importance of your investment in precious metals, and we stand behind the quality and authenticity of every item we offer.

Our Money Back Guarantee reflects our commitment to transparency, reliability, and customer confidence.

  1. Commitment to Quality: We select and inspect all pieces for authenticity and craftsmanship.

  2. Protection Against Damage or Misrepresentation: If your order arrives damaged or significantly different from the description, we will resolve the issue promptly.

  3. Simple Refund Process: Contact us within 14 days of receiving your order. Provide details and photos if needed. If approved, we’ll issue return instructions.

  4. Return Shipping Responsibility: If a return is approved, the customer is responsible for return shipping costs, with tracking and insurance recommended.

  5. Market Value: Refunds are based on the original purchase price. We do not refund based on market fluctuations.

This guarantee applies only to damage or misrepresentation—not buyer's remorse. We aim for fair resolutions.