Contact information

Contact Us

At Metal2go, customer satisfaction is important to us. If you have questions about an order, a product, shipping, pre-orders, or any other matter, our team is available to assist you.

Customer Support

For general inquiries, order updates, product information, or assistance with your purchase, please contact us using the information below:

Email: admin@metal2go.net

Phone: (407) 516-6796

Business Hours

Our customer support team is available during the following hours:

Monday – Friday: 8:00 AM – 5:00 PM Eastern Time (ET)

Messages received outside of business hours, on weekends, or on holidays will be responded to on the next business day.

Response Times

We strive to respond to all inquiries as quickly as possible. Most emails and messages are answered within 1–2 business days. Response times may be longer during holidays, major product releases, or periods of high order volume.

Order Inquiries

To help us assist you more efficiently, please include your order number and any relevant details when contacting us regarding an existing order.

Communication Policy

Metal2go reserves the right to communicate with customers regarding orders, account activity, shipping updates, payment issues, product availability, and other service-related matters through email, phone, or other contact information provided by the customer.

Mailing and Legal Notices

Any formal correspondence, legal notices, partnership opportunities, wholesale inquiries, or business-related matters should be submitted by email to admin@metal2go.net for review and processing.

Commitment to Customer Service

We value every customer and are committed to providing clear communication, prompt assistance, and professional support throughout your purchasing experience with Metal2go.

Thank you for choosing Metal2go.